OsMonitor Return & Refund Policy Framework

Effective Date: December 22, 2025 | Last Updated: June 11, 2026

At OsMonitor, a software asset owned and distributed by Nanjing Wangya Computer Co., Ltd., we strive to establish a transparent, fair, and rigorously structured transactional experience for all enterprise purchasers. Because our application operates as a specialized, downloadable digital software product deployed via an on-premise model, and because we provide accessible trial versions for pre-purchase evaluation, all financial reversals, account cancellations, and refund claims are regulated precisely under the technical and administrative stipulations detailed below.

1. Scope and The 14-Day Money-Back Guarantee

We extend a conditional 14-day money-back guarantee to our customers to ensure technical configuration viability. If the Customer finds the operational deployment or network structure of the Software structurally incompatible with their internal native IT infrastructure, the Customer may initiate a formal application for a full refund of the original license transaction fee. The eligibility window opens precisely at the timestamp of transaction completion and order delivery, extending for exactly fourteen (14) consecutive calendar days. Any application generated following the absolute expiration of this 14-day window shall be categorically rejected without further review.

2. Mandatory Requirements for Refund Processing

To process a financial reversal, the Customer must submit a formal request via our official administrative billing desk or verified customer support channel. The request file must contain the following verification tokens:

  • The original order reference code, transactional timestamp, and the exact corporate email identity associated with the acquisition phase;
  • A brief description specifying the critical system environmental mismatches or infrastructure blocks encountered during software execution; and
  • The successful execution and complete verification of the Company's dedicated, proprietary license removal utility program on the designated server hardware.

Please note that the final processing and approval of any fund rollback are contingent upon our automated systems confirming the cryptographic verification state generated by said dedicated removal utility program. Refund directives cannot be transmitted to our payment gateways prior to this absolute uninstallation confirmation phase.

3. Cryptographic Key Revocation and Post-Refund Restrictions

🚨 IMPORTANT NOTICE ON DIGITAL ASSET INVALIDATION:

The approval and confirmation of a refund request trigger an automatic, unpreventable cryptographic deactivation phase within our core licensing records. The corporate license string associated with the Customer's deployment instance will be permanently revoked and blacklisted. Consequently, the Server application will cease parsing network packages and terminate monitoring dashboard views across all corporate nodes.

Continued use, partial deployment, or execution of any residual binary artifacts of the Software following the confirmation and processing of a refund constitutes an explicit violation of international copyright protections and trade secret statutes, exposing the entity to administrative and legal recourse.

4. Processing Timelines & Excluded Charges

Once a refund validation is authorized by our billing team following the structural confirmation of uninstallation, the financial credit directive is transmitted back to the primary payment processing gateway or authorized Merchant of Record reseller. The arrival of funds onto the original payment account typically requires between five (5) to ten (10) operational business days, depending on the banking policies, regional card networks, and transaction protocols of the issuing institution. The Company disclaims control over banking float times. Please note that bank wire administrative charges, cross-border transactional conversions, currency exchange fees, or non-refundable localized tax handling assessments applied by third-party processors during the purchase phase may be deducted from the total refund volume where mandated by operational merchant rules.

5. Circumstances Precluding Refund Issuance

No refunds, partial rollbacks, or credit balances shall be issued under the following scenarios:

  • The cancellation request is registered past the definitive 14-day eligibility window;
  • The Customer refuses or fails to execute the designated license removal program required to confirm the uninstallation state;
  • Pre-Purchase Trial Evaluation and Feature Absence Disclaimer: The refund request is predicated upon the perceived absence, lack, or insufficiency of specific software features, capabilities, or functional modules. Because the Company provides a fully functional trial/evaluation version of the Software free of charge prior to commercial purchase, it is the sole and absolute responsibility of the Customer to thoroughly assess, test, and verify the structural feature alignment of the Software during said evaluation phase. Consequently, claims regarding missing features or operational mismatches that were fully visible or verifiable during the trial period are categorically excluded from the 14-day money-back guarantee framework;
  • The license was acquired via specialized offline corporate distribution arrangements, bulk institutional licensing, or custom software build variations featuring distinct contractual clauses; or
  • The customer instance has been blacklisted due to reverse engineering attempts, violation of license containment rules, or unauthorized corporate usage.