General Contacts - Wangya Computer Co., Ltd

 

Order & Payment Support

  • OsMonitor software payments are processed securely through PayPal, a trusted global payment platform. PayPal offers buyer protection, ensuring that your purchase is safe and traceable. This means that if any issue arises during the payment process, customers can rely on PayPal’s dispute resolution system for additional peace of mind.

    For any issues related to the payment process, such as transaction confirmation, billing, or refunds, please contact PayPal directly through their 24/7 support channels:
    🌐 PayPal Help Center

    Please note: payment inquiries are handled by PayPal and are not part of OsMonitor technical support.

 

Why Email is the Best Way to Contact Us

Since COVID-19, our employees have been working remotely across different time zones. To ensure that every customer receives clear and effective assistance, we primarily provide support via email.

  • 📩 Faster resolution – emails allow our team to review your case carefully and respond with accurate solutions.

  • 🌍 Global coverage – regardless of time zones, you can expect a timely response.

  • 💡 Clear communication – technical issues are easier to describe in writing, and we can provide detailed guidance or attachments if needed.

This approach helps us control costs and continue to provide high-quality software at an affordable price, while ensuring that your questions are answered quickly and effectively.

Thank you for choosing OsMonitor. We appreciate your trust and ongoing support.